Privacy Policy

Last updated 12 November 2026

This policy explains what personal information Majalis collects, why we collect it, who sees it and what choices you have. We keep it in plain language. In this policy, “Majalis”, “we” and “us” mean the team that runs the Majalis website (majalis.org) and the Majalis members’ app (app.majalis.org).

1. What we collect

We collect only what we need to run the community.

• Payment details from Buy Me a Coffee. When you join, Buy Me a Coffee tells us your email address, your name (if you gave one), which membership you bought and whether your payment is active. We never see or store your card details.
• Account details. Your email address, username or display name, and your password (stored only in protected, hashed form). Optional profile details such as a profile picture, banner and bio.
• Your introduction. When you join we ask where you are from and what you do, plus an optional line about yourself. These appear in the member directory so members can find each other.
• What you post and do in the app. Messages, replies, reactions, attachments, voice messages, direct messages, personal notes, Library progress, quiz results, lesson comments and support tickets.
• Technical information. Your IP address, device and browser type, and login sessions. If you turn on notifications, your browser or phone gives us a push notification address so we can send them.

2. How we use it

• To set up your account, confirm your membership and give you the access your plan includes.
• To email you sign-up links and important service messages.
• To run the community: show your profile and posts to other members, deliver notifications and track your Library progress.
• To keep the community safe: moderate content, handle reports, prevent abuse and fraud, and enforce our Terms of Service.
• To answer your questions and fix problems.

3. What we do not do

We do not sell your personal information. We do not show advertising. We do not use advertising or tracking cookies on majalis.org.

4. Who can see what

• Other members can see your profile, your introduction and what you post in rooms they can access.
• Direct messages are visible to the people in the conversation. We do not routinely read them, but our staff may look at specific messages if they are reported, if we need to investigate abuse or a security problem, or if the law requires it.
• Staff moderation log. To keep the community safe and to have a record if there is a problem, staff keep a private log of messages, including edited and deleted ones, and of moderation actions such as timeouts. Only authorised staff can see it.

5. Companies that help us run Majalis

We share information with these providers only so they can do their job for us:

• Buy Me a Coffee for payments and subscriptions.
• Resend to send emails, and ImprovMX to forward emails sent to our support address.
• Our server hosting provider and Backblaze, which stores backups.
• Google for the seminar calendar, Google Meet for live sessions, and Google Drive and YouTube for seminar recordings. The majalis.org homepage also loads its font from Google Fonts.

We may also disclose information if the law requires it or to protect the safety of our members. Because our members and providers are in many countries, your information may be processed outside the country where you live.

6. How long we keep it

We keep your account information while your membership is active. If you ask us to delete your account, we delete or anonymise your personal information, except what we need to keep for payment records, legal obligations, security, or to enforce our rules (for example, the moderation log). We keep that only for as long as it is needed for those purposes.

7. Your choices and rights

Depending on where you live (for example under the EU or UK GDPR or Thailand’s Personal Data Protection Act), you may have the right to access, correct or delete your information, to object to or limit how we use it, and to receive a copy of it. To use any of these rights, email support@majalis.org. You can also turn off notifications in your browser or phone at any time and edit your profile in the app.

8. Cookies and local storage

The majalis.org homepage does not use advertising or tracking cookies. The members’ app stores your login session and your settings in your browser so it can work. It does not work without them.

9. Security

We use reasonable measures to protect your information, including protected storage of passwords and encrypted connections. No system is completely secure, so we cannot guarantee absolute security.

10. Children

Majalis is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a young person has joined, tell us and we will remove the account.

11. Changes

We may update this policy as Majalis grows. When we make an important change we will tell members in the app. The date at the top shows when it was last updated.

12. Contact

Questions or requests: support@majalis.org.